1. How long does it take to process an order?
Order processes immediately after you submit your order. Usually it takes 48 hours to have your order ready prior to shipment.
2. Driver and Manual Download
For hardware drivers, software and manuals click here
Once the order submitted, the only way to update it is by calling POWERBOXX, LLC customer service at (866)651-5959.
4. Does POWERBOXX accept phone, email or fax orders?
Yes we do. For easier computer customization, we recommend customers to order through our website.
5. Shipping and Production Information
6. What type of payment methods does POWERBOXX accept?
We currently accept MasterCard, Visa, American Express, Discover, and eCheck via PayPal.
7. Can I check my order status online?
You can check your order status and tracking number online by clicking on order status at the top of the page.
8. What happen if an item is backordered?
If the order is placed and we find out a backordered item. Our sales representative will contact you for eta or alternatives.
9. Why was my order being cancelled or voided?
All cancelled orders will be notified to customer prior cancellation. For any questions, please call sales department at (866)651-5959 for details.
10. I did not see or get a confirmation receipt for my order. Did POWERBOXX receive my order?
If you did not see the order confirmation page after you finalized your order, our server might still receive your order. Please contact our Customer Service Department at (866)651-5959 to verify whether the order had been received.
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